CSI, drive more customer pay, or strengthen customer relationships, this session delivers real-world strategies that work.
Led by seasoned fixed ops coach Earl Lewis, this course focuses on day-to-day improvements your team can apply immediately.
This hands-on training covers:
✅ Communication & trust with customers using the “What, What, Why” presentation
✅ The 6 most common Service Advisor objections — and how to overcome them
✅ Understanding and presenting effective labor rates & increasing customer pay
✅ Proven techniques for raising CSI scores with every interaction
Why it’s free:
This is a brand-new coaching course, and we’re offering it at no cost because we believe dealership success starts with capable, confident teams across every department. We’re invested in helping you win — one conversation, one RO, one Advisor at a time.
Limited seats available to maximize the coaching experience
